Butcher Hanging Beef

FAQS

Delivery and Collection

  • What are your procedures for contactless delivery and COVID 10 Precautions? All of our products are manufactured under the strictest conditions that comply with HAACP. This is a preventative food safety system in which every step in the manufacture, storage and distribution of a food product is scientifically analysed for microbiological, physical and chemical hazards. Your delivery is transported via a refrigerated delivery truck complying with all food transport procedures. 

  • What Qualifies for a free delivery That you place an order over $100

  • Can I choose between delivery and collection? Yes you can – on the checkout  cart please nominate if you want your order delivered or picked up. Our store closes at 4pm for in store pickups Monday – Friday. No weekend service is available.

  • When can I have my delivery delivered? Deliveries are weekdays only and will be delivered to you from 8.00am to 3pm. You cannot nominate a time as our drivers deliver in specific areas during the day. To confirm your delivery time please call us on 9444 0811.

  • When and where can I collect my order? You can collect your order from our premises at 4 Frobisher Street Osborne Park 6017 on the next day after placing your order between the hours of 10am to 4pm – This will allow us time to pack your special order for you. Please come to the deliveries and pick up entry at the side of the building. You can always call us on 9444 0811 to make a special arrangement if this helps you.

  • What is the order cut off time Orders for next day delivery are 3pm - Next day delivery cannot be guaranteed but we try our hardest for you.

Payment and pricing

  • How do I pay for my order?  Please download our and return the Credit Card Authorization Form from the froms page from the main menu.

  • What should I do if I have a payment query? Please call our office on 9444 0811 and ask to speak with our accounts extension team 

  • Can I modify or cancel my order? If you have to modify your order you MUST call us within the same day of the order and before 3pm so that your order can be updated by our packing team. We cannot change the order after this as it may have been dispatched. 

  • What can I do if I have a missing item in my delivery? On inspection of your goods and you find an item missing please call us immediately and we will assist you. This is highly unlikely as we have many systems in place to double check our packing and filling process.

  • Shopping with Del Basso

  • Can I place an order if I call you? You certainly can call us. Please just let us know what you want and then we can take payment over the phone for your and commence the order fulfillment.

Packaging and Labelling of Goods

Five Star Wholesale Meats Online aims to provide up-to-date details of the Goods on our site. At times, the picture or details of the Goods may differ from the Goods actually supplied to you.  Five Star Wholesale Meats Online does not warrant the accuracy of the information contained in the Product List, descriptions and pictures and recommends that you read labels carefully before consuming Goods

Pricing Errors

Five Star Wholesale Meats Online reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason and may exercise its right to cancel the order at any point prior to delivery of the goods. 

Total Pricing of Goods

If you have ordered a Good that is priced per kilo, we initially estimate the weight and total price of the Goods at the time you place your Order. 

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